Privacy Policy

Last updated: 13 July 2026

PlantServiceHub.co.uk respects your privacy and is committed to protecting personal information submitted through this website.

PlantServiceHub.co.uk is operated by plant service hub, which is the data controller responsible for the personal information described in this policy.

Privacy enquiries can be sent to: This email address is being protected from spambots. You need JavaScript enabled to view it.

Information We Collect

When you submit an enquiry, we may collect:

• Company name
• Contact name
• Email address
• Telephone number
• Postcode or location
• Type of plant machinery support required
• Equipment or machinery details
• Urgency and service requirements
• Any other information included in your enquiry

The website and its hosting or security systems may also process limited technical information, such as your IP address, browser information, date and time of access, and security or error logs.

How We Use Your Information

We use personal information to:

• Receive, assess and respond to your enquiry
• Identify suitable independent service providers
• Pass your enquiry to an appropriate provider where requested
• Communicate with you about your service request
• Prevent spam, fraud, misuse and security incidents
• Maintain records of enquiries and introductions
• Comply with legal or regulatory obligations

Our Lawful Basis

We normally process enquiry information on the basis of our legitimate interests in operating a business-to-business enquiry and referral service, responding to requests, maintaining website security and connecting users with relevant providers.

Where you specifically ask us to pass your enquiry to a provider, the information is shared in order to fulfil that request.

We do not use enquiry information for unrelated electronic marketing unless separate permission has been obtained.

Sharing Your Information

Your information may be shared with:

• Independent plant machinery service providers relevant to your enquiry
• Website hosting, email, technical support and security providers
• Professional advisers where reasonably necessary
• Law enforcement, regulators or public authorities where legally required

Independent service providers are not employees or agents of PlantServiceHub. Once an enquiry is passed to a provider, that provider may be independently responsible for how it uses your information.

We do not sell personal information for unrelated advertising or unsolicited marketing.

Data Storage and Retention

Enquiry information is not stored in a publicly accessible website database. It may, however, be retained within secure email systems, hosting systems, security logs and business records.

Enquiries will normally be retained for up to 12 months after the most recent contact. Information may be retained for longer where reasonably necessary to resolve a dispute, establish or defend legal claims, prevent fraud, or comply with a legal obligation.

Technical and security logs are retained in accordance with the retention periods used by our hosting and security providers.

Security

We use appropriate technical and organisational measures designed to protect personal information against unauthorised access, loss, alteration or misuse.

The enquiry form uses security measures including server-side validation, session protection, anti-spam checks, submission rate limiting and restricted email handling.

Cookies and Website Technology

The website may use strictly necessary cookies or session technology required for website security, form protection and normal Joomla functionality.

Where non-essential analytics or advertising technologies are used, they should only be activated where the required consent has been obtained.

International Processing

Some hosting, email or technology providers may process information outside the United Kingdom. Where this occurs, reasonable steps will be taken to ensure that appropriate data-protection safeguards are used.

Your Data Protection Rights

Depending on the circumstances, you may have the right to:

• Request access to personal information held about you
• Ask for inaccurate information to be corrected
• Request deletion of your information
• Request restriction of processing
• Object to certain uses of your information
• Request transfer of information where applicable
• Withdraw consent where processing relies on consent

These rights are subject to legal limitations and may not apply in every situation.

To make a request, email: This email address is being protected from spambots. You need JavaScript enabled to view it.

Complaints

Please contact us first if you have a concern about how your information has been handled.

You also have the right to raise a complaint with the Information Commissioner’s Office, the UK regulator responsible for data protection.

Changes to This Policy

This policy may be updated when our services, legal obligations or data-handling practices change. The latest version will always be published on this page.